SHAZAY HeadSpa FAQs
Here you will find answers to the most important questions about the SHAZAY HeadSpa concept, the ritual, treatment beds, training and professional implementation.
The complete SHAZAY concept
What exactly is SHAZAY?
What exactly is SHAZAY?
SHAZAY is a holistic HeadSpa concept comprising rituals, products, training, guidance, service and specially developed HeadSpa treatment lounges.
How does SHAZAY differ from other HeadSpa offerings?
How does SHAZAY differ from other HeadSpa offerings?
SHAZAY combines Diamond Filtered Water, specially developed rituals, premium care products, elements of Ayurveda and Traditional Chinese Medicine, and profound relaxation. All SHAZAY partners are trained according to a consistent concept and work to defined quality standards.
Does SHAZAY only sell HeadSpa treatment lounges?
Does SHAZAY only sell HeadSpa treatment lounges?
No. The treatment lounges form part of a comprehensive concept. SHAZAY includes professional products, treatment rituals, training, guides, marketing support, service and personal guidance.
Which businesses is SHAZAY suitable for?
Which businesses is SHAZAY suitable for?
For hair salons, beauty institutes, HeadSpa studios, wellness centres, hotel spas and selected medically oriented establishments.
Do I need previous HeadSpa experience?
Do I need previous HeadSpa experience?
No. Many partners begin without prior experience and are introduced to the concept step by step.
Do I have to work exclusively with SHAZAY?
Do I have to work exclusively with SHAZAY?
No. Our partners naturally remain independent businesses. SHAZAY HeadSpa is integrated as an additional concept within existing salons, spas or wellness areas. However, the designated SHAZAY products, procedures and quality standards are used when delivering the SHAZAY ritual.
Is every HeadSpa the same?
Is every HeadSpa the same?
No. The quality of a HeadSpa offering depends on many factors: practitioner training, the products used, hygiene standards, treatment duration, water quality and the underlying concept. SHAZAY partners receive specialist training and work according to a consistent quality guide and ritual.
Why does a SHAZAY HeadSpa cost more than some other offerings?
Why does a SHAZAY HeadSpa cost more than some other offerings?
A SHAZAY HeadSpa is more than a hair wash with massage. It is based on a comprehensive concept of rituals, professional training, premium products, defined quality standards and a distinctive relaxation experience.
SHAZAY HeadSpa treatment lounges
What is SHAZAY BRILLIANT?
What is SHAZAY BRILLIANT?
BRILLIANT is the premium HeadSpa treatment lounge developed by SHAZAY, featuring a permanent water connection and made in Germany.
Is BRILLIANT height-adjustable and heated?
Is BRILLIANT height-adjustable and heated?
Yes. Electric height adjustment enables ergonomic working. Zoned mattress heating also provides exceptional comfort and supports a warm, relaxing treatment experience.
Who was BRILLIANT developed for?
Who was BRILLIANT developed for?
Developed and manufactured in Germany, BRILLIANT was designed specifically for the requirements of professional HeadSpa providers, hotel spas and premium wellness facilities.
What is SHAZAY SMARAGD?
What is SHAZAY SMARAGD?
SMARAGD is the mobile SHAZAY HeadSpa treatment lounge with fresh-water and wastewater tanks, making it ready for immediate use without a water connection.
Who is SMARAGD suitable for?
Who is SMARAGD suitable for?
For salons or studios wishing to introduce HeadSpa without major structural alterations.
Can I perform the same ritual with SMARAGD as with BRILLIANT?
Can I perform the same ritual with SMARAGD as with BRILLIANT?
Yes. The SHAZAY ritual can be performed on both treatment lounges.
Can I switch from SMARAGD to BRILLIANT later?
Can I switch from SMARAGD to BRILLIANT later?
Yes. Many partners begin with SMARAGD and later upgrade to BRILLIANT.
SHAZAY ritual
What is the SHAZAY ritual?
What is the SHAZAY ritual?
The SHAZAY ritual is a profound relaxation experience that combines care, water, fragrance, massage and atmosphere in a holistic HeadSpa concept for hair, scalp and wellbeing.
How long does the SHAZAY ritual last?
How long does the SHAZAY ritual last?
The original SHAZAY ritual lasts approximately 90 minutes. It combines professional scalp and hair care with relaxation elements such as the Diamond Steam Treatment, Diamond Dhara and SHAZAY head massage.
Is the ritual exclusive to SHAZAY partners?
Is the ritual exclusive to SHAZAY partners?
Yes. The complete procedures are taught exclusively through SHAZAY training.
Do I have to perform the ritual exactly as specified?
Do I have to perform the ritual exactly as specified?
Yes. The SHAZAY HeadSpa ritual follows a deliberately structured sequence so that care, water, massage, fragrance and atmosphere work together harmoniously. This allows the client to enter a state of profound relaxation step by step, through a ritual performed to the same SHAZAY standards worldwide.
SHAZAY products
Do I have to use SHAZAY products?
Do I have to use SHAZAY products?
Yes. SHAZAY products are an integral part of the SHAZAY HeadSpa ritual. Their formulations, application steps, processing times and textures have been specifically coordinated with the complete treatment sequence, the Diamond Steam Treatment and Diamond Dhara.
Only through this interplay can the ritual be performed as taught in training, with clear procedures, consistent treatment quality and a uniform SHAZAY experience for hair, scalp and wellbeing.
Which products are used in the ritual?
Which products are used in the ritual?
Different shampoos, conditioners, masks and specialist products are used according to individual scalp and hair needs.
Can the products also be sold?
Can the products also be sold?
Yes. SHAZAY home-care products are a valuable addition to retail sales and should be recommended to clients for use at home. They continue professional hair care after the HeadSpa and help preserve the feeling of beautifully cared-for hair for longer.
The characteristic SHAZAY fragrance also stays with clients beyond the treatment, reminding them at home of a moment of profound relaxation. In this way, a single HeadSpa visit becomes a lasting care and wellbeing experience.
Are the products made in Germany?
Are the products made in Germany?
Yes. All SHAZAY products are developed and manufactured in Germany.
What is Diamond Filtered Water?
What is Diamond Filtered Water?
Diamond Filtered Water lies at the heart of the SHAZAY philosophy. A special technology developed in Germany, using diamond-coated electrodes, creates exceptionally pure water that forms the basis of many SHAZAY products.
Diamond Filtered Water is not only found in our products: it is also a central element of the SHAZAY ritual and is used, for example, in the Diamond Steam Treatment and Diamond Dhara. In this way, SHAZAY combines innovative technology with luxurious wellbeing for hair, scalp and soul.
SHAZAY training
Is the training mandatory?
Is the training mandatory?
Yes. Training is an integral part of the SHAZAY HeadSpa concept. It ensures that every SHAZAY – The Clarity HeadSpa treatment is delivered to the same high quality standards and that guests enjoy a consistently premium experience at every certified location. We also offer advanced training and regular recertification to safeguard and continually develop the SHAZAY standard over the long term.
How long does the training take?
How long does the training take?
The duration depends on the training module. Foundation training takes place over two days.
Where does the training take place?
Where does the training take place?
At the SHAZAY Academy and with selected SHAZAY training partners. Further information about our training partners and locations is available on our training page.
Will I receive a certificate?
Will I receive a certificate?
Yes. On successful completion of the training, all participants receive a SHAZAY certificate. This confirms their qualification and forms part of our quality concept.
Can several team members be trained?
Can several team members be trained?
Yes. Our training is designed for individual team members as well as complete teams. This ensures that SHAZAY – The Clarity HeadSpa is always delivered to the same high quality standards, regardless of who performs the treatment.
Does SHAZAY provide support when introducing the concept?
Does SHAZAY provide support when introducing the concept?
Yes. We support our partners from planning through to implementation and beyond.
Service & investment
Will I receive support with technical questions?
Will I receive support with technical questions?
Yes. Our team is available to answer technical and organisational questions.
Are spare parts available for the treatment beds?
Are spare parts available for the treatment beds?
Yes. Spare parts and service support are available over the long term.
Does SHAZAY help with marketing?
Does SHAZAY help with marketing?
Yes. Partners receive support in the form of guides, templates, copy, social media content and marketing recommendations.
Is ongoing support available after the training?
Is ongoing support available after the training?
Yes. Personal guidance and the ongoing development of our partners are important parts of the SHAZAY concept.
Can I lease the treatment bed?
Can I lease the treatment bed?
Yes. Leasing is available in many countries. The specific terms depend on the location and the relevant leasing partner.
What does it cost to introduce the SHAZAY concept?
What does it cost to introduce the SHAZAY concept?
The investment depends on the treatment bed selected, the scope of training and the preferred starter package. We will be happy to prepare an individual quotation.
How quickly does the investment pay for itself?
How quickly does the investment pay for itself?
Many partners achieve attractive profitability with just a few HeadSpa treatments per week. The actual payback period depends on utilisation, pricing and location.
Do I have to pay the full amount immediately?
Do I have to pay the full amount immediately?
Depending on the model selected, purchase or leasing options are available.
Is the training included in the price of the treatment lounge?
Is the training included in the price of the treatment lounge?
Training forms part of the SHAZAY concept and is itemised separately in the quotation for clarity.
Is a HeadSpa commercially worthwhile?
Is a HeadSpa commercially worthwhile?
With professional marketing, a HeadSpa offering can be an attractive addition to existing services. In addition to treatment revenue, further revenue is often generated through product sales, repeat visits and stronger client retention. We are happy to support our partners with pricing calculations and positioning their offering.
Why are prices not displayed publicly?
Why are prices not displayed publicly?
SHAZAY does not offer a single product, but a comprehensive HeadSpa concept comprising a treatment lounge, rituals, products, training, guidance and service. As our partners’ requirements differ, we prepare individual quotations and therefore do not publish prices publicly. Please contact us for a personal consultation and a no-obligation quotation.
Why SHAZAY?
“We chose SHAZAY because everything was available from a single source.”
“We considered many companies. With SHAZAY, it was the complete concept that convinced us.”
“Because the training is simply outstanding. I have never experienced another course that was so detailed and structured.”
“Quality, functionality, support and products – everything works together perfectly. For us, there was no reason to consider anything else.”
The HeadSpa Concept
The SHAZAY HeadSpa concept is more than a treatment or a product. It is a carefully designed system that helps salons and studios integrate HeadSpa, scalp care, deep relaxation and premium ritual treatments into their offering in a structured, commercially viable and sustainable way. The concept brings together the following elements:
And, of course, the SHAZAY treatment lounges:
SHAZAY BRILLIANT
The multifunctional premium treatment platform with a fixed water connection.
SHAZAY SMARAGD
The flexible HeadSpa bed with an integrated water tank system.
SHAZAY SpaDock
The height-adjustable HeadSpa solution for existing treatment beds.
